Smart Nusantara

The Most Complete Help Desk & Ticketing System

Provide the best service to your customers by automating back-end administration tasks with Singapore's no.1 Help Desk & Ticketing System.

The Benefits of Help Desk & Ticketing System

One App for Every Need

Incoming calls, emails and tickets can be managed automatically in one platform.

Easier Task Delegation

Delegating customer tickets to your staff can be done automatically by the system.

Steamlined SLA Management

Provide your support team with written guidelines regarding the average handling time, customer complaint handling, and so on.

Automated Ticket Notifications

Get automatic notifications for active, unresponsive, or automatically completed tickets.

The Main Features Help Desk Ticketing System

Ticket Tracking & Prioritization

Distinguish the priority on each ticket based on its urgency and delegate tickets to the right agents.

Email & Telephone Management

Each customer's email and phone will be recorded on the ticket for real-time tracking.

Agent & Team Management

Define the tasks of each team and agents so any incoming tickets will go to the right agent.

Ticket Portal

Make it easy for your customers to submit tickets and tracks their ticket progress.

Live Chat Support

Provide the best possible customer service through direct interaction between the admin and the customer.

In-depth Report Generation

Easily report ticket progress, team performance, and issues with the reporting feature.

Help Desk & Ticketing System Integration

Booking Management System

Booking System will make it easier for your customers to request an inspection schedule with your engineer or technician.

CRM System

Convert potential prospects into opportunities, record telephone calls, strengthen your sales channels, and many more.

Call Center System

Improve the performance of your support team and optimize the Service Level Agreement policy with the Smart Nusantara Call Center system.

Repair Management System

Repair Management System will be highly useful for you to schedule repairs and assign engineers to fix customers' issues.

Fitured ClientsTo provide the right solutions for our clients is our focus and priority.

FAQs Frequently asked questions about our software solutions.

What kind of support do I get when implementing Smart Sinergy software?

We provide various types of support, from free consultations and blueprints to training and user manuals, ensuring that your software is running smoothly.

What makes Smart Sinergy ERP system different form other ERP systems?

Our solutions are very comprehensive and designed for 15 industries. Our ERP system offers unlimited user licenses, therefore it can be used by everyone in your company at no additional cost.

Is Smart Sinergy sofware ready-to-use or does it have to be designed from scratch?

We provide ready-made software that is continually being improved by our development team. However, our software can also be tailored to meet the unique requirements of each of our clients.

Can I access Smart Sinergy using a smartphone/tablet computer?

Yes, our software has a mobile version to help you run your business better. Our mobile apps cover various functions, depending on the modules you are using.

What operating system does Smart Sinergy software run on?

EQUIP is web-based ERP software that can be run through internet on any mobile device via any web browser.

What is database structure used in Smart Sinergy software?

We use PostgreSQL database management system, which ensures data security and scalable performance to large numbers of simultaneous users.

What is the programming language used in Smart Sinergy sofware?

We use Python, one of the most popular programming languages, for the development of our software programs.

The Most Complete Help Desk & Ticketing System